Repairs

Repairs track a device from intake through diagnosis, parts, repair, quality check, and handover.

1. Open Repairs and select New Ticket.
2. Enter device and customer details, photos, condition checklist, deposit, and signature.
3. Move the ticket through Received, Diagnosing, Awaiting Parts, In Repair, Ready, and Delivered.
4. Add findings, estimates, parts, services, work logs, and quality checks at the relevant stage.
5. Print a claim tag or label when needed.
6. Collect payment and pickup signature before advancing to Delivered.

Parts can be inventory items or manual parts. The Notify Customer (SMS) action currently records a timeline note but does not send an SMS; contact the customer through your normal channel.

Related: Inventory, Point of sale, Customers & products.