Some features exist in an app's design but are not available to everyone, depend on the plan, or are not built yet. This page lists the important ones as of October 2026, so you don't waste time looking for controls that aren't there.
Not available anywhere yet
| Feature | Status |
|---|---|
| SolaStore (online storefront), SolaShip, SolaClear | Shown as Coming soon where listed. They cannot be opened. |
| Native mobile apps (App Store / Google Play) | Not available. Use the mobile browser; see Mobile. |
| Self-service downgrade to a lower paid tier | Lower plans are not offered as cards. Cancel at period end or contact support. |
| Enterprise self-checkout | Enterprise is Contact sales only. |
By app
Solavel portal
- Organization Managers cannot invite new members. Only Owners can.
- Billing is visible to Owners only.
- Paid card checkout appears only when online payment is switched on for your workspace. Otherwise plan cards say "Online checkout is currently unavailable."
SolaCount
- Receipt scanning (OCR) depends on the plan and on OCR being switched on: "OCR scanning is not available on your current plan. You can still attach and preview files."
- SolaAI chat answers from documentation only. It cannot read or change your records.
- SolaStock connection needs SolaCount Premium (or higher) and SolaStock Premium in the same organization, and is set up separately even when Advanced includes SolaStock.
- Plan-locked pages show "Requires plan" or "Upgrade to unlock". Apps you can't open are hidden from navigation.
SolaStock
- Sold through SolaCount Advanced or Enterprise (or the year-end promotion). There's no separate self-service SolaStock plan.
- No global search, notification centre or AI.
- Scoped roles see nothing until warehouses are assigned in Admin → Team access.
- No separate phone drawer; it is desktop-first.
SolaProjects
- The topbar bell and Apps icons don't open anything. Use the Notifications sidebar page and Workspace Home.
- AI and Budget tabs appear only when the plan and settings include them. AI writes may be disabled ("AI actions are disabled or not permitted.").
- Features outside your plan show "Not available on your plan".
- Projects Managers need a separate grant to create projects.
SolaHR
- No AI and no notification preferences page.
- Payroll is not part of HR Manager or Department Manager roles. It needs a separate owner grant or SolaHR Administrator.
- Recruitment appears only with the recruitment feature and permission.
- Paid SolaHR plans may need an administrator to activate them outside the promotion ("SolaHR requires an authorized administrator assignment.").
SolaFone
- Notify Customer (SMS) records the intention but does not send an SMS. Contact the customer yourself.
- Sales are corrected with Void, not refunds, in the available flow.
- No global search, notification centre or AI.
How to tell if something is unavailable or just hidden from you
- Switch to the right organization. Menus differ per organization.
- Check your role on Team or your mini profile. Many actions are role-limited.
- Check the plan on Billing (Owners) or ask an Owner.
- If none of the launcher, sidebar, page actions or a documented link reaches the feature, treat it as unavailable. Don't rely on old bookmarks.