Billing & subscriptions

Each organization pays for its apps separately. You choose a plan for each app (SolaCount, SolaProjects, SolaStock, SolaHR) and manage it in the Solavel portal, never inside the app. The billing area shows what the organization subscribes to, what it will pay next and when, and its invoices, payments and cards.

Who can see billing

Only Owners of the organization can see and manage billing. Organization Managers, Members and Viewers do not see the Billing menu, and the organization overview hides billing figures from them.

Where to find it

Select the organization in the sidebar switcher, then use one of:

• Sidebar Billing (top group). It opens the billing overview of the current organization (/portal/billing redirects there).
• Current organization → Billing — /portal/orgs/{organization}/billing.
• Current organization → Apps — the organization's apps directory with each app's plan, seats and Plans button.

The billing area has five tabs under the heading Billing / Organization:

A Manage plans button at the top-right opens the plan page (/portal/orgs/{org}/plan).

The Overview tab

Your subscription (summary card)

Warnings appear above when relevant: a previous paid plan that expired, or a dunning notice with Unpaid amount, Grace period ends, Last payment attempt and Next retry.

Applications

One row per app with plan name, how it is billed, a status pill and the next event (for example Renews 1 Feb 2027). Subscriptions → opens the Subscriptions tab. With nothing subscribed: "No subscriptions yet — Choose a plan to activate apps for this organization."

Billing schedule

A month-by-month table from the start of the subscription through the first paid periods:

A badge shows "You save amount with the offer". Footnote: "Amounts are before any taxes and follow your current apps and plans. Bundled apps stay free."

Pending activation requests

If a paid plan was requested for manual activation, it is listed with its reference and status (Pending, Under review, Approved, Processing…). Owners can click Withdraw request while it is still open.

Recent invoices / Recent payments / Billing information

The last few invoices and payments, with All invoices → and All payments →. Billing information shows the organization's billing details. Edit → opens the organization profile.

The Subscriptions tab

• Your apps table: App, How it's billed (Primary plan, Included, Separate subscription…), Status, Price (Included for bundled apps; promotional lines show 0 and "then USD 50/mo").
• Row action Cancel at period end (or Resume) for separately billed apps.
• Header actions: Cancel subscription at period end, Resume subscription, Change plan (jumps to Explore plans).
• Explore plans — tabs SolaCount, SolaProjects, SolaStock, SolaHR, each showing plan cards.
• A Return to SolaCount link appears when you came from SolaCount.

While a plan change is being applied, a notice reads "Preparing your updated plan and included apps. Your existing access remains available." The page refreshes itself until it finishes.

If an included app (for example SolaStock with SolaCount Advanced) is added but its connection to SolaCount still needs a review by the owner, a notice reads "Your included apps need connection setup. Your existing access remains available." with a link Complete connection setup in SolaCount. It is a reminder, not an error: nothing you already use is switched off. Click the link, finish the connection setup in SolaCount, and the notice disappears.

Plan cards

The cards sit in a grid whose number of columns follows the width of the page, not of your screen, so the side menu never leaves one card alone on a row. With room for five cards (Standard, Professional, Premium and so on up to Enterprise) they sit in one row; four plans fit as 2 + 2 or 4 in a row; six plans as 3 + 3; on a narrow window they stack one or two per row. Cards in a row have the same height, the price sits on the same line, and the action button is always at the bottom of the card (since 10 October 2026).

Each card shows:

• App and plan name, and Current plan on your current plan ("You're on this plan").
• Price per month or year, or Contact us.
• During an offer: "100% off until date · then USD 129/mo".
• What's included — the plan plus bundled apps, each marked included. If you pay separately for an app the bundle includes: "Replaces your separate SolaProjects subscription."
• Plan details — description, features and, for SolaHR, the employee pricing breakdown.
• The action button:

Plans lower than your current tier are not shown. Downgrades are handled by cancelling at period end or by contacting support.

Change a plan (upgrade or switch)

1. Open Billing → Subscriptions and click Change plan, or click Manage plans.
2. Pick the app tab and click Upgrade on the plan you want.
3. Review plan change opens: Current → New, each affected app with its tier, relationship and change, any discount and "Offer ends", and Amount due now. It also states when the change takes effect and "Your organization and existing app data will be preserved."
4. Click Confirm plan change (Updating plan… while it works).
5. The dialog closes and the page reloads. Bundled apps are added automatically.

If the preview fails, the dialog says "We couldn't prepare this plan change. Please try again." and offers Refresh preview. If confirming fails: "We couldn't update your plan. Please review the change and try again. Your existing access is preserved."

Cancel or resume

• Cancel subscription at period end (whole subscription) or Cancel at period end (one app). The confirmation says "Access continues until the current period ends (date); the subscription will not renew."
• Before the period ends, Resume subscription / Resume undoes it: "the subscription will renew as normal."
• On Current organization → Apps, Disable turns an app off for everyone ("members will lose access until it is enabled again"). Remove app and subscription removes it. Enable turns it back on.

SolaCount plans

Older organizations may still show legacy tiers such as Standard or Professional. Limits such as scheduled reports and annual transactions also differ by plan. See Plans & features.

SolaStock is sold through SolaCount Advanced (and Enterprise). Outside the promotion, a SolaStock plan card says "SolaStock is included with SolaCount Advanced. Select Advanced to activate this app." SolaCount Premium plus SolaStock Premium in the same organization can be connected so that stock and accounting work together.

SolaHR: paid plans include 10 employees with no employee cap. Extra employees are billed per employee. Login users and employees are counted separately. Outside the promotion, paid SolaHR may say "SolaHR requires an authorized administrator assignment."

Year-end promotion

Until 1 January 2027 (UTC), paid SolaCount, SolaProjects, SolaStock and SolaHR plans (except Enterprise) are discounted 100%:

• The card says "100% off until 1 Jan 2027 · then regular price/mo". The schedule shows Free — launch offer periods.
• Activation needs no card and creates no invoice. Amount due now is 0.
• "Your selected tier remains unchanged. Access ends then; continuing requires renewal at the applicable regular price. No automatic charge is authorized here."
• Existing paid, bundled or complimentary access is never shortened by taking the offer.

Add a card before the offer ends (Overview shows Add a card before the first charge) so that you can continue on the paid plan.

Rules and messages

When a paid plan lapses, the app's tile on Workspace Home shows Access expired or Plan required. Opening it shows an access page with Manage subscription, Contact workspace owner and Back to workspace.

All billing actions use the shared confirmation dialog. If an action's result is uncertain (for example the connection dropped), you see Status not confirmed. Check the Subscriptions tab before trying again; don't resubmit.

Worked example

Al Noor Trading LLC is on SolaCount Free. On 5 October 2026 Mariam (owner) opens Billing → Subscriptions → Change plan → SolaCount and clicks Upgrade on Advanced.

• Review plan change: Current SolaCount Free → New SolaCount Advanced. The components are SolaCount Advanced (upgrade), SolaProjects Premium (included, added) and SolaStock Premium (included, added). USD 129.00 struck through, 100% discount, offer ends 1 Jan 2027. Amount due now: USD 0.00.
• She confirms. The notice "Preparing your updated plan and included apps…" shows until the apps are ready.
• The Overview now shows 3 apps. Next charge is USD 129.00, "When the offer ends, 1 Jan 2027". The schedule shows October–December as Free — launch offer (regular USD 129.00 each, "You save USD 387.00 with the offer") and January 2027 as Upcoming charge.
• SolaCount's user limit rises from 1 to 20, so she can now invite her accountant (Team).

Tips

• I can't see Billing. Only Owners see it.
• The Upgrade button is missing. You are not an Owner, the plan is lower than your current one, or a reason is shown on the card.
• Seats are full. Upgrade the plan, or remove app access from someone on the Team page.

Related

• Payments & invoices
• Plans & features
• Team
• Organizations
• Workspace Home