This page covers everything money-related for an organization: which apps it subscribes to, choosing or changing a plan, how paid plans are activated, payment methods, invoices, and what happens when a plan lapses. Billing is centralized — every app (SolaBooks, SolaProjects, SolaHR, SolaFone, SolaStock) is subscribed and billed here, never inside the app itself.
Who can see it: organization Owners. Managers and Members don't see the Billing menu.
Where billing lives
Select your organization in the sidebar switcher, then use:
- Organization → Projects — the subscription workspace: every app the organization subscribes to, what it costs, its status, and the apps you can still add.
- Organization → Billing — the money detail, with a submenu:
- Overview — your billing snapshot, alerts, and any pending activation requests.
- Subscriptions — plan and renewal details per app.
- Payment Methods — the cards on file and which is the default.
- Invoices — every invoice, with details and downloads.
- Transactions — the payment history.
The organization Projects page
The Projects page is your subscription home. Its header says what it is: "Apps this organization subscribes to, and what they cost." At the top you'll see stat pills — "{n} subscribed", "{n} enabled", "${total} / month" — and a Billing hub button that jumps to the Billing section.
The "Subscriptions" panel
Lists each app the organization pays for ("Plan, cost and renewal for each app this organization pays for."), with columns App, Cost and Status, and a Manage subscriptions button.
Status chips and their notes:
| Status chip | Note you may see | What it means |
|---|---|---|
| Active | "Renews {date}" | The subscription is in good standing and will renew. |
| Active | "Add a card to renew" | Active now, but there's no default payment method — it can't renew until you fix that. |
| Canceling | "Org cancels at period end" / "Access until {date}" | Cancellation is scheduled; access continues until the period ends. Use Resume to undo it. |
| Cancelled | "Access until {date}" | The subscription has ended or is ending; the app will drop to its free tier. |
| Disabled | "Subscribed but turned off" | The organization still pays for the app, but access has been switched off. Use Enable to switch it back on. |
Row actions:
- Manage — open the subscription's detail.
- The "…" overflow menu — Invoices (that app's invoices), Manage users (who in the organization uses the app), and Disable app. Disabling asks you to confirm: "Disable {app} now? This removes organization and user access immediately."
- Resume — appears when a cancellation is scheduled; keeps the subscription going.
- Enable — appears on a disabled app; restores access.
The "Available apps" panel
Shows the apps this organization hasn't subscribed to yet ("Not subscribed. Choose a plan to add one to this organization."), each with an Add button. Click Add, pick a plan, and the app either activates immediately (free plan) or enters the activation-request flow (paid plan) — see below.
The payment-method alert
If you see the alert "No default payment method" — "Your paid subscription(s) can't renew until a default card is set for this organization." — click Fix payment and set a default card under Billing → Payment Methods. Until you do, paid subscriptions cannot renew.
How paid plans work today
Online card checkout is not open yet. Choosing a paid plan submits an activation request that the Solavel team reviews and activates for you — usually quickly.
Step by step
- On the Projects page (or the plan page), pick the paid plan you want. Paid tiers show a Checkout pending button (not clickable) — the plan is activated by request, not by card checkout.
- Submit the request. It appears on Billing → Overview with a message like: "Request {REF} was submitted {time}. Our team will review and activate it shortly."
- Track the request's status. If you change your mind while it's still open, click Withdraw.
- Once the request is Completed, the app's tile and subscription switch to the new plan.
Activation-request statuses
| Status | What it means |
|---|---|
| Pending | Your request has been submitted and is queued for review. |
| Under Review | The Solavel team is looking at it. |
| Approved | Approved — activation is about to start. |
| Processing | The plan is being activated. |
| Completed | Done. The new plan is live for the organization. |
| Failed | Something went wrong during activation. Failed requests are retried — you don't need to resubmit. |
| Rejected | The request was not approved. Contact support if you believe this is a mistake. |
| Cancelled | The request was withdrawn or cancelled. Submit a new one if you still want the plan. |
Free plans
Free plans don't need a request. Use Switch Plan and the change applies immediately.
When a paid plan lapses
If a paid subscription isn't renewed — for example, the period ended with no default card — the app doesn't shut off. Instead:
- The app drops to its Free tier. You keep access to free features; paid features are locked.
- On Workspace Home, the app's tile turns amber with Needs renewal, and its sub-line reads "Free · paid plan expired".
- Clicking the tile (or the app's renewal prompts) takes you to the renewal page. Renewing restores full access.
Tip: fix the "No default payment method" alert before the period ends and you'll avoid the lapse entirely.
Payment methods, invoices and transactions
- Payment Methods — see the cards on file for this organization and set the default. Paid subscriptions renew against the default card.
- Invoices — every billing invoice, with a detail view and download.
- Transactions — the history of payments made.
Example
Al Noor Trading runs SolaBooks and wants SolaStock too. Sara, the organization Owner, opens the Projects page, finds SolaStock under Available apps, clicks Add, and picks a paid plan. Because paid checkout runs by request, her request shows as Pending on Billing → Overview. The next day it reads Completed — SolaStock's tile on Workspace Home shows Active with the plan name, and the monthly total in the stat pills goes up accordingly.
Common problems
- "Checkout pending" and the button won't click. That's expected — paid plans are activated through the request flow above, not by card checkout.
- Your request has been Pending for a while. Requests are handled by the Solavel team, usually quickly. If it's been unusually long, contact support and quote the request reference shown on Billing → Overview.
- An app tile says "Needs renewal". The paid plan lapsed. Open the renewal page from the tile, and make sure a default payment method is set.
- A subscription says "Add a card to renew". Go to Billing → Payment Methods and set a default card, or click Fix payment on the alert.
- You disabled an app by mistake. Use Enable on its row in the Subscriptions panel — access comes back.
- You can't see Billing at all. Only organization Owners see the Billing menu. Ask your Owner.
Related
- Workspace Home — the tiles and what "Needs renewal" looks like
- Organizations — creating organizations and choosing initial plans
- Your workspace — where everything sits in the sidebar