If a company you do business with sent you a Solavel link, this page explains what the link is, how to use it, what happens if it stops working, and how to get a fresh one. You do not need to create an account or remember a password.
What you received
An email from the company containing their document — usually an invoice, a quote, or a sales order — as a PDF, plus a secure button or link.
Click it. You are signed straight into the company's Customer Portal, where you can:
- Read the document and download it as a PDF.
- If it's a quote, accept or decline it.
- See your other documents from this company — invoices, payments, quotes and sales orders — plus your outstanding balance.
The link itself is your access pass. No password is asked for.
How long the link lasts
The emailed link works once and is valid for 24 hours from when it was sent. This protects you — if someone got into your email account later, an old link would already be useless.
Nothing is lost when a link expires. To get back in at any time:
- Open the Customer Portal sign-in page (use the link in any email from the company, which takes you to the sign-in page once expired).
- Enter your email address and click Send me a login link.
- You'll see: "If your email is registered, a login link has been sent. It is valid for 24 hours." Open the new email and click the link — you're in.
This works with the same email address the company has on file for you. There is no password — as the sign-in page says: "No password needed. We'll email you a secure, one-tap link that signs you in."
"That login link is no longer valid."
You'll see this if the link was already used or is older than 24 hours. Enter your email on the same page to receive a fresh one.
If no email arrives
- Check your spam or junk folder.
- You may have typed a different address than the one the company has on file. The portal shows the same confirmation either way, for your privacy — so if nothing arrives, contact the company and confirm which email they have for you.
Inside the portal
- Dashboard — your outstanding balance, overdue amount, and recent activity.
- Invoices, Payments, Quotes, Sales Orders — your full lists, with PDF downloads.
- Settings — your profile and contact details.
- Security — how your access works, your sign-in email, last sign-in, and Sign out. If you're on a shared or public device, sign out when you're done.
Everything you see is limited to your own account with that company.
What the link is not
- It is not a payment button. It shows the document; to pay, follow the payment instructions on the document itself.
- It is not a chat channel. Reply to the company by email.
- It is not shareable safely. Anyone who has a fresh link can open your documents with it — don't forward these emails.
Privacy
- Sign-ins and quote responses are recorded (with time), and the company can see them.
- The company can stop your access at any time.
"I need help and the company isn't responding."
Solavel is the platform; the company billing you is the merchant. Reach out to the company directly. If you suspect fraud or phishing, don't click any links and contact your local consumer-protection authority.