Payments & invoices

This page covers the money side of an organization's Solavel subscription: paying for a plan by card, saving and replacing cards, reading Solavel invoices, and checking payment history. It also explains what to do when a payment's result is unclear.

These are the invoices Solavel sends you for your subscription. For invoices you send your own customers, see SolaCount invoices.

Who can use it

Only organization Owners can open billing, pay and manage cards. Other roles don't see the Billing menu.

Where to find it

Select the organization in the sidebar, then Billing (or Current organization → Billing), and open a tab:

Checkout opens from a plan card on Billing → Subscriptions (Open checkout).

Checkout

Card checkout is offered only when something is due now and online payment is switched on for your workspace. During the year-end promotion most plans cost 0 now and need no checkout (see Billing & subscriptions).

1. On Billing → Subscriptions → Explore plans, click Open checkout on the plan.
2. The Checkout & Pay dialog shows the amount, for example USD 129.00.
3. Fill in the billing contact: first name, last name, email, address, city, country (all required) and phone (optional). Your name is pre-filled from your account.
4. Enter the card in the secure card frame. It is hosted by the payment provider (Tap).
5. Leave Save card for renewals ticked if the card should pay future renewals.
6. Click Pay. The button shows Processing…. Do not close the page or click again.
7. If your bank asks for 3-D Secure, complete it. You are returned to Billing.

Outcomes

Solavel never resubmits a payment automatically after an uncertain result. Each checkout uses a one-time key, so a repeated click on the same attempt is not charged twice.

Payment methods

Billing → Payment methods shows Cards on file:

• Each card shows brand, last four digits, Expires MM/YY and Default on the default card.
• Add a card (no cards) or Replace card (top-right) opens Update card. Enter the card and click Update card. Message: "Payment method updated successfully."
• Make default sets which card pays renewals.
• Remove asks "Remove payment method?" before removing the card. It is disabled when the card is the only reusable card for an auto-renewing subscription. The note under the card explains why: "Cannot remove the only reusable payment method for an auto-renewing subscription."

With no card: "No card on file — Add a card so renewals and plan changes are charged automatically." If online card payment is off for the workspace: "Card payments will be available here once online checkout is switched on for your workspace."

"Card details are stored by our payment provider. Solavel never sees or stores your full card number."

Invoices

Billing → Invoices lists every Solavel invoice for the organization.

• Search box: "Search invoice number".
• Status filter: All, Draft, Open, Paid, Void, Uncollectible.
• Columns: Invoice, Date, Status, Amount. Click a row to open it.
• Empty: "No invoices yet — Invoices appear here after your first paid billing period."

Invoice detail

• Header: invoice number, status, and Amount paid or Amount due.
• Billed to (organization), Issued, Due, Paid, Service period.
• Line items: Description, Qty, Amount.
• Totals: Subtotal, Discount, Tax, Total, Paid, Balance due.
• Payments for this invoice — the payments applied.
• Print or save as PDF (top) uses your browser's print dialog. ← All invoices goes back.

Invoice statuses

Payments

Billing → Payments lists every payment attempt.

• Search: "Search payments". Status filter: All, Pending, Captured, Failed, Refunded.
• Columns: Payment (invoice number or provider reference), Date, Method (Visa •••• 4242), Status, Amount.
• A failed payment shows the provider's failure message under the reference. A refunded payment shows "Refunded amount".
• Receipt ↗ opens the provider's receipt in a new tab, when available.
• Empty: "No payments yet — Card payments and receipts will be listed here."

Late payments

If a renewal fails, the Billing overview shows a warning with Unpaid amount, Grace period ends, Last payment attempt and Next retry. Update the card on Payment methods before the grace period ends to keep paid access.

Worked example

Al Noor Trading LLC's promotion ends on 1 January 2027. In December, Mariam opens Billing → Payment methods, clicks Add a card, enters a Visa ending 4242 and clicks Update card. On 1 January the renewal of SolaCount Advanced is charged:

• Payments: INV-2027-0001 · 1 Jan 2027 · Visa •••• 4242 · Captured · USD 129.00 · Receipt ↗
• Invoices: INV-2027-0001 · Paid. The detail shows Subtotal 129.00, Tax 0.00 (depends on your billing details), Total 129.00, Paid 129.00, Balance due 0.00, and Service period 1 Jan – 1 Feb 2027.

Related

• Billing & subscriptions
• Organizations
• Notifications