What you can do in SolaProjects depends on the plan your organization has for it, and plans are bought and managed in the Solavel portal, never inside the app. This page explains what happens when your organization has no current SolaProjects plan, when a single feature is not in your plan, and when a paid plan has expired, and where each of the "plans" and "Manage apps" buttons takes you.
Since 10 October 2026 a missing or expired plan no longer ends on a dead-end error page. SolaProjects sends you to the Solavel portal page where the problem can actually be fixed (or where you can see who to ask).
Where to find it
You do not open this page of the app; you meet it in these places:
| Where | What you see |
|---|---|
| Opening any SolaProjects page when the organization has no current plan | An automatic move to the Solavel portal (see Case 1). |
| A tab or page that your plan does not include | The in-page notice Not available on your plan with a View plans button (Case 2). |
| The top bar after a paid plan lapsed | The amber Plan expired · Renew badge and the Dashboard banner (Case 3). |
| Account menu → Plans & billing | The plans page of your organization in the portal, in a new tab (organization owners and administrators only). |
| A Manage apps and plans button on a SolaCount connection card (Dashboard, Integrations) | The organization's Apps page in the portal, in a new tab. |
Who can act: only the organization owner (and, for apps, an organization manager who may manage apps) can choose or renew a plan. Everyone else can read the page and contact the owner. See Billing & plans.
Case 1: the organization has no current SolaProjects plan
This covers four situations: no subscription at all, SolaProjects not purchased, a subscription that does not include SolaProjects, and an expired plan.
Different checks can refuse you for this reason, and each sends you to the portal page that fits:
| Which check refused you | Where you land (a new page in the same tab) |
|---|---|
| Solavel's access check (no subscription, SolaProjects not purchased, or the subscription does not include it) | If you are an organization owner or administrator: the organization's plans page in the Solavel portal, already filtered to SolaProjects. Anyone else: Solavel's Access unavailable page for SolaProjects, which explains the problem and offers Manage subscription (owners), Contact workspace owner and Back to workspace. |
| The plan has expired | Everyone, including owners: the Access unavailable page, where the owner can renew. |
| SolaProjects' own core-plan check | Everyone: the plans page filtered to SolaProjects. Only an owner can choose a plan there; others should pass the page on to the owner. |
The move happens when you open a page by its address or a link. If you already had SolaProjects open in a tab and the plan changes underneath you, the next action in the app that is refused for this reason also takes you to the same portal page instead of showing an error.
When no portal page applies (you are refused for a role reason, not a plan reason), SolaProjects shows its own Access unavailable page with a button Back to portal or switch organization; when a plans page applies, View plans appears next to it.
Case 2: a feature is not in your plan
The organization has SolaProjects, but the page you opened needs a higher plan (for example Time on Free, Automations below Professional). Most such tabs are simply hidden from the sidebar; if you reach one by an address or a bookmark you see:
- Not available on your plan – "This feature isn't included in your organization's current plan."
- A View plans button. It opens the organization's plans page, filtered to SolaProjects, in a new tab, so the page you were on stays open.
On the full-page version of this notice (shown when the refusal comes before the app loads) there are three buttons: View plans, Solavel portal and SolaProjects dashboard. If the notice is We couldn't verify your plan, no View plans button is shown, because the plan did not change; wait a moment and try again.
Case 3: a paid plan has expired
SolaProjects keeps running on the Free tier and shows:
- Plan expired · Renew in the top bar on every page until the plan is renewed (opens the renewal page in a new tab).
- The dismissible banner on the Dashboard.
- Your paid plan has expired instead of paid pages, with Renew plan.
Worked examples
Example 1 – a new organization opens SolaProjects before choosing a plan
Mariam Al Hashimi, owner of Al Noor Trading LLC, adds SolaProjects in the portal but closes the page before choosing a plan. The next day she bookmarks solavel.com/projects/dashboard and opens it.
- SolaProjects finds no current plan for Al Noor Trading LLC.
- Because Mariam is the owner, her browser moves to the portal's plans page for Al Noor Trading LLC, filtered to SolaProjects.
- She chooses the plan and returns to SolaProjects from Workspace Home.
Her colleague Sara Khan, a Projects Member, opens the same bookmark that morning, before Mariam has chosen. Depending on which check refuses her she lands on the plans page (where she can read the plans but cannot buy) or on Access unavailable with Contact workspace owner. Either way she asks Mariam, who is the only person who can fix it.
Example 2 – a Free-plan project manager reaches a paid tab
Yousef Al Mansoori manages Dubai Main Warehouse Racking on the Free plan. He opens a saved link to the project's Automations tab.
- The page shows Not available on your plan.
- He clicks View plans. A new tab opens on the organization's plans page. He sees the plans but cannot buy one because only the owner can, so he copies the page address and sends it to Mariam.
- His SolaProjects tab is still open on the same project.
How it connects
| Part | Relationship |
|---|---|
| SolaProjects overview – Plans | Which plan unlocks which tab. |
| Top bar and account menu | Plans & billing and the Plan expired · Renew badge. |
| Billing & subscriptions | Where plans are chosen, paid, changed and cancelled. |
| Workspace Home | The tile statuses Plan required and Access expired. |
Tips and common problems
| Problem | Cause | Fix |
|---|---|---|
| I opened SolaProjects and landed on a portal page. | The organization has no current SolaProjects plan. | Owners choose a plan there; others contact the owner. |
| I am an owner but landed on Access unavailable. | The plan expired (everyone is sent there), or you are in another organization. | Renew from the page, or check the organization pill. |
| Manage apps and plans opened a new tab. | It now always opens the organization's Apps page in the portal beside your current page. | Close the tab when done. |
| View plans opened a new tab and I lost the page. | It opens beside the page you were on. | Close the new tab. |
| View plans is missing. | The refusal was about checking the plan, not the plan itself. | Retry in a moment. |
| A tab disappeared from the sidebar. | Your plan does not include it or lapsed. | See the overview. |